Delivery Terms
Shipping time
Shipping outside Finland
We only deliver to Europe. Minimum order value 50 €.
Region | Delivery method | Price |
Europe | DHL Express | 11.90 € |
Selected regions in Sweden, Denmark, The Netherlands, Belgium | Budbee Box & Home Delivery | 4,50 € / 7,90 € |
Please note most of the pick up locations only hold parcels for 7 days. We charge 15 € fee for orders not collected on time that are for this reason returned for us.
Shipping to Finland
Limit for free delivery is 150€.
Delivery method | Price |
Posti - Postipaketti | 6.90 € |
Matkahuolto Lähellä-paketti | 6.90 € |
Budbee home delivery | 7.90 € |
Budbee Box | 4,50 € |
Posti Pikkupaketti | 4.90 € |
Posti Kotipaketti - home delivery |
10.90 € |
Please note most of the pick up locations only hold parcels for 7 days. We charge 15 € fee for orders not collected on time that are for this reason returned for us.
Delivery terms
In order to guarantee the fastest possible delivery, we will process your order as soon as we receive it. For this reason, unfortunately, we are unable to add or change products to an order, or merge multiple orders afterwards. If you want to order more products, please always place a new order.
We reserve the right to change delivery methods during campaigns. For any free delivery campaigns, we reserve the right to use the most affordable shipping method.
The benefit of free postage offered during the campaigns will be canceled if the customer returns part of the order so that the total price of the products left for him is less than the amount specified in the campaign. In this case, the cheapest shipping fee for the corresponding package will be deducted from the refund.
Payment methods
Payment method | Available | Details |
PayPal | All countries | Safe payment through your own PayPal account |
Credit and debit cards (Shopify Payments/Paytrail) | All countries | Visa, Visa Electron, Mastercard, American Express |
Klarna | Finland | Invoice |
Online bank (Paytrail) |
Finland |
OP, Nordea, DanskeBank, S-Pankki, POP Pankki, Säästöpankki, Oma Säästöpankki, Ålandsbanken, Handelsbanken, Aktia |
Mobile payment (Paytrail) | Finland | MobilePay, Pivo, Siirto |
Paytrail, Klarna, PayPal or Shopify Payments are the payment service providers in our online store, depending on the payment method. The payment service provider forwards the payment to the seller.
In the event of a payment complaint, please contact the payment service provider you have used in your order.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 020 718 1830
www.paytrail.com
Y-tunnus: 2122839-7
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Klarna AB
PL 39
00100 Helsinki
Finland
You can find more information about Klarna here and Klarna's terms of use here. Klarna processes your personal information in accordance with applicable law and Klarna's Privacy Statement.
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PayPal
www.paypal.com
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Stripe
www.support.stripe.com
VAT
Address for returns:
DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland
PostiReturn number: 673930 Return address: DHL Supply Chain / Kaiko Clothing
|
MatkahuoltoReturn number: 9538535 Return address: DHL Supply Chain / Kaiko Clothing
|
Return processing time
We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-14 working days, from receiving the return.
If you have any questions, please contact us:
info@kaikoclothing.com
If you have received free shipping for an order exceeding €150 and return items in that order so that the total remaining value of the order is less than €150, also the original shipping charge will be deducted from the returned amount.
Problems with shipping and faulty items
If an item has gone missing during shipment, is faulty or the wrong item has been delivered to the customer, the customer must notify us immediately at info(a)kaikoclothing.com.
The notification regarding an incorrect delivery or a faulty item must be made within 14 days of receiving the item. If the parcel has been damaged during shipment, a complaint regarding the damaged item must be immediately to the courier company.
Complaints
If you wish to make a complaint, please contact our customer service at info(a)kaikoclothing.com for instructions.
Other information
We reserve the right to make changes to our terms and conditions. We recommend that you read our current terms and conditions carefully before placing your order. We handle all customer data with utmost confidentiality.
Latest update: 19/05/2023