Shipping time

We strive to ship orders as swiftly as possible. This means that we process and ship orders in Finland within 2–5 working days of receiving them. At peak times (campaigns, launches and public holidays), shipping times may be slightly longer.
We ship orders abroad within 2–8 working days depending on the destination country and shipping method.

Shipping outside Finland

Minimum order value 50 €.

Region Delivery method Price Free delivery limit
Europe DHL Express 11.90 € 150 €
North America DHL Express 21.90 € 250 €
Asia DHL Express 27.90 € 250 €
Rest of the world DHL Express 37.90 € 250 €

 

Please note most of the pick up locations only hold parcels for 7 days. We charge 15 € fee for orders not collected on time that are for this reason returned for us.

Shipping to Finland

Limit for free delivery is 150€.

 Delivery method Price
Posti - Postipaketti 6.90 €
Matkahuolto Lähellä-paketti 6.90 €
Budbee home delivery 7.90 €
Posti Pikkupaketti 4.90 €
Posti Kotipaketti - home delivery

10.90 €

 

Please note most of the pick up locations only hold parcels for 7 days. We charge 15 € fee for orders not collected on time that are for this reason returned for us.

Delivery terms

Shipping costs include postage and packaging costs. Shipping costs are automatically added to the total amount of the order in the checkout.

In order to guarantee the fastest possible delivery, we will process your order as soon as we receive it. For this reason, unfortunately, we are unable to add or change products to an order, or merge multiple orders afterwards. If you want to order more products, please always place a new order.

We reserve the right to change delivery methods during campaigns. For any free delivery campaigns, we reserve the right to use the most affordable shipping method.

The benefit of free postage offered during the campaigns will be canceled if the customer returns part of the order so that the total price of the products left for him is less than the amount specified in the campaign. In this case, the cheapest shipping fee for the corresponding package will be deducted from the refund.

Payment methods

Products and their postage will be paid during the checkout. Please note that the items you want to buy, are only reserved to you after you have successfully made the payment in checkout, our cart is not reserving the items to your before that. We have a variety of payment methods available in our store:
Payment method Available Details
PayPal
All countries
Safe payment through your own PayPal account
Credit and debit cards (Stripe/Paytrail) All countries
Visa, Visa Electron, Mastercard, American Express
Klarna Finland Invoice
Online bank (Paytrail)

Finland

OP, Nordea, DanskeBank, S-Pankki, POP Pankki, Säästöpankki,

Oma Säästöpankki, Ålandsbanken, Handelsbanken, Aktia

Mobile payment (Paytrail) Finalnd
MobilePay, Pivo, Siirto

 

Paytrail, Klarna, PayPal or Stripe are the payment service providers in our online store, depending on the payment method. The payment service provider forwards the payment to the seller.

In the event of a payment complaint, please contact the payment service provider you have used in your order.

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä

Puhelin: 020 718 1830
www.paytrail.com
Y-tunnus: 2122839-7

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Klarna AB
PL 39
00100 Helsinki
Finland 

You can find more information about Klarna here and Klarna's terms of use here. Klarna processes your personal information in accordance with applicable law and Klarna's Privacy Statement.

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PayPal
www.paypal.com

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Stripe
www.support.stripe.com

 

VAT

Customer pays all the custom and VAT duties. Customers from non-EU countries are exempt from paying the Finnish VAT and all product prices are automatically given accordingly, but they are responsible for paying possible customs, local VAT and similar expenses in their own country.

Return Policy

In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.
 
Guide for returns
It depends on your delivery method, how you can return your order. You can check from the order confirmation email, which delivery carrier you have chosen for your order. Always remember to include the return from filled with your returned items.
 
Budbee Home and Budbee Box
You can book a return for your order from the Budbee app, just follow these instructions We will charge €5.00 in return costs per shipment.
 
DHL Express
With delivery method DHL Express, you are responsible for sending the parcel back with the delivery method of your choosing. You will also be responsible for any cost of the return shipment. Please save the receipt and/or tracking number of the return parcel until we have processed the return.

Address for returns:
DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland
 
Delivery method Finnish Posti and Matkahuolto
Please pack the items you wish to return carefully and include the filled return form. Pick any Posti or Matkahuolto service point and write the carrier specific return details from below on top of your package and leave with at the service point of your selection.  Please save the receipt and/or tracking number of the return parcel until we have processed the return.  We will charge €5.00 in return costs per shipment.


Posti

Return number: 673930

Return address:

DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland

 

Matkahuolto

Return number: 9538535

Return address:

DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland

 



Return processing time

We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-14 working days, from receiving the return.

If you have any questions, please contact us:
info@kaikoclothing.com

If you have received free shipping for an order exceeding €150 and return items in that order so that the total remaining value of the order is less than €150, also the original shipping charge will be deducted from the returned amount.


Problems with shipping and faulty items


If an item has gone missing during shipment, is faulty or the wrong item has been delivered to the customer, the customer must notify us immediately at info(a)kaikoclothing.com. 
The notification regarding an incorrect delivery or a faulty item must be made within 14 days of receiving the item. If the parcel has been damaged during shipment, a complaint regarding the damaged item must be immediately to the courier company. 

Complaints


If you wish to make a complaint, please contact our customer service at info(a)kaikoclothing.com for instructions.

Other information


We reserve the right to make changes to our terms and conditions. We recommend that you read our current terms and conditions carefully before placing your order. We handle all customer data with utmost confidentiality.