Delivery Terms
Shipping time
We strive to ship orders as swiftly as possible. This means that we process and ship orders in Finland within 2–5 working days of receiving them. At peak times (campaigns, launches and public holidays), shipping times may be slightly longer.
We ship orders abroad within 2–8 working days depending on the destination country and shipping method.
We ship orders abroad within 2–8 working days depending on the destination country and shipping method.
Shipping outside Finland
Minimum order value 50 €.
| Region | Delivery method | Price | Free delivery limit |
| Europe | GLS Parcel | 11.90 € | 150 € |
| North America | FedEx | 21.90 € | 250 € |
| Asia | FedEx | 27.90 € | 250 € |
| Rest of the world | FedEx | 37.90 € | 250 € |
Please note most of the pick up locations only hold parcels for 7 days. We charge 15 € fee for orders not collected on time that are for this reason returned for us.
Shipping to Finland
Limit for free delivery is 150€.
| Delivery method | Price |
| Posti - Postipaketti | 5.90 € |
| Matkahuolto Lähellä-paketti | 5.90 € |
| Budbee home delivery | 7.90 € |
| Posti Pikkupaketti | 3.90 € |
| Posti Kotipaketti - home delivery |
10.90 € |
Please note most of the pick up locations only hold parcels for 7 days. We charge 15 € fee for orders not collected on time that are for this reason returned for us.
Delivery terms
Shipping costs include postage and packaging costs. Shipping costs are automatically added to the total amount of the order in the checkout.
In order to guarantee the fastest possible delivery, we will process your order as soon as we receive it. For this reason, unfortunately, we are unable to add or change products to an order, or merge multiple orders afterwards. If you want to order more products, please always place a new order.
We reserve the right to change delivery methods during campaigns. For any free delivery campaigns, we reserve the right to use the most affordable shipping method.
The benefit of free postage offered during the campaigns will be canceled if the customer returns part of the order so that the total price of the products left for him is less than the amount specified in the campaign. In this case, the cheapest shipping fee for the corresponding package will be deducted from the refund.
In order to guarantee the fastest possible delivery, we will process your order as soon as we receive it. For this reason, unfortunately, we are unable to add or change products to an order, or merge multiple orders afterwards. If you want to order more products, please always place a new order.
We reserve the right to change delivery methods during campaigns. For any free delivery campaigns, we reserve the right to use the most affordable shipping method.
The benefit of free postage offered during the campaigns will be canceled if the customer returns part of the order so that the total price of the products left for him is less than the amount specified in the campaign. In this case, the cheapest shipping fee for the corresponding package will be deducted from the refund.
Payment methods
Products and their postage will be paid during the checkout. We have a variety of payment methods available in our store:
| Payment method | Available | Details |
| PayPal | All countries | Safe payment through your own PayPal account |
| Credit and debit cards (Stripe/Paytrail) | All countries | Visa, Visa Electron, Mastercard, American Express |
| Klarna | Finland | Invoice |
| Online bank (Paytrail) |
Finland |
OP, Nordea, DanskeBank, S-Pankki, POP Pankki, Säästöpankki, Oma Säästöpankki, Ålandsbanken, Handelsbanken, Aktia |
| Mobile payment (Paytrail) | Finalnd | MobilePay, Pivo, Siirto |
Paytrail, Klarna, PayPal or Stripe are the payment service providers in our online store, depending on the payment method. The payment service provider forwards the payment to the seller.
In the event of a payment complaint, please contact the payment service provider you have used in your order.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 020 718 1830
www.paytrail.com
Y-tunnus: 2122839-7
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Klarna AB
PL 39
00100 Helsinki
Finland
You can find more information about Klarna here and Klarna's terms of use here. Klarna processes your personal information in accordance with applicable law and Klarna's Privacy Statement.
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PayPal
www.paypal.com
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Stripe
www.support.stripe.com
VAT
Customer pays all the custom and VAT duties. Customers from non-EU countries are exempt from paying the Finnish VAT and all product prices are automatically given accordingly, but they are responsible for paying possible customs, local VAT and similar expenses in their own country.
Return Policy
Return policy outside of Finland
In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.
Please note that in international orders, the customer is responsible for the return shipping costs.
If you have placed an order from Switzerland or Norway and wish to make a return, please contact our customer service:
info@kaikoclothing.com
Address for returns:
Kaiko Clothing Company Oy
Nokiantie 2-4 C
00510 Helsinki, Finland
Return processing time
We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-14 working days, from receiving the return.
If you have any questions, please contact us:
info@kaikoclothing.com
__________________
Return policy in Finland
In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.
We will charge €3.00 in return costs per shipment.
When the return is received and accepted, a refund will be made to the original payment method. With account payments, Paytrail will request for your account number by email, after which the money will be returned to your account within a few working days. With credit card payments, the money is returned directly to the card in question (for example Visa, Mastercard).
You can send the items that you wish to return to us as a customer return parcel to the address below. Please fill out the return form that you received with your order. We can not process returns without a fulfilled return form or invoice. In case of a complaint, please wait for our response before sending the item back to us.
If you have received free shipping for an order exceeding €120 and return items in that order so that the total remaining value of the order is less than €120, also the original shipping charge will be deducted from the returned amount.
In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.
Please note that in international orders, the customer is responsible for the return shipping costs.
If you have placed an order from Switzerland or Norway and wish to make a return, please contact our customer service:
info@kaikoclothing.com
Address for returns:
Kaiko Clothing Company Oy
Nokiantie 2-4 C
00510 Helsinki, Finland
Return processing time
We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-14 working days, from receiving the return.
If you have any questions, please contact us:
info@kaikoclothing.com
__________________
Return policy in Finland
In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.
We will charge €3.00 in return costs per shipment.
When the return is received and accepted, a refund will be made to the original payment method. With account payments, Paytrail will request for your account number by email, after which the money will be returned to your account within a few working days. With credit card payments, the money is returned directly to the card in question (for example Visa, Mastercard).
You can send the items that you wish to return to us as a customer return parcel to the address below. Please fill out the return form that you received with your order. We can not process returns without a fulfilled return form or invoice. In case of a complaint, please wait for our response before sending the item back to us.
PostiReturn number: 657722 Return address: Åland Post Ab
|
MatkahuoltoReturn number: 9552523 Return address: Åland Post Ab
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If you have received free shipping for an order exceeding €120 and return items in that order so that the total remaining value of the order is less than €120, also the original shipping charge will be deducted from the returned amount.
Return processing time
It takes approximately two weeks to process returns. We strive to process returns as swiftly as possible. Please note that we only answer questions regarding returns if more than two weeks have passed.
Problems with shipping and faulty items
If an item has gone missing during shipment, is faulty or the wrong item has been delivered to the customer, the customer must notify us immediately at info(a)kaikoclothing.com.
The notification regarding an incorrect delivery or a faulty item must be made within 14 days of receiving the item. If the parcel has been damaged during shipment, a complaint regarding the damaged item must be immediately to the courier company.
Complaints
If you wish to make a complaint, please contact our customer service at info(a)kaikoclothing.com for instructions.
Other information
We reserve the right to make changes to our terms and conditions. We recommend that you read our current terms and conditions carefully before placing your order. We handle all customer data with utmost confidentiality.