Exchange and Return Policy

Return policy outside of Finland
In accordance with the Finnish Consumer Protection Act, we offer a 14 day exchange and return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The exchange and return policy does not apply to underwear, swimwear and sock products.

Please note that in international orders, the customer is responsible for the return shipping costs.

If you have placed an order from Switzerland or Norway and wish to make a return, please contact our customer service:
info@kaikoclothing.com

Address for returns or exchanges:
Kaiko Clothing Company Oy
Nokiantie 2-4 C
00510 Helsinki, Finland

Return processing time
We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If you have received free shipping for an order exceeding €120 and return items in that order so that the total remaining value of the order is less than €120, also the original shipping charge will be deducted from the returned amount.

If you have any questions, please contact us:
info@kaikoclothing.com

__________________


Return policy in Finland
In accordance with the Finnish Consumer Protection Act, we offer a 14 day exchange and return policy for all of our items starting from the date of receiving the item in question. Exchanges are free of charge within Finland. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The exchange and return policy does not apply to underwear, swimwear and sock products.

We will charge €5.00 in return costs per shipment.

The first exchange to another item is free for orders within Finland.

When the return is received and accepted, a refund will be made to the original payment method. With account payments, Paytrail will request for your account number by email, after which the money will be returned to your account within a few working days. With credit card payments, the money is returned directly to the card in question (for example Visa, Mastercard).

You can send the items that you wish to return or exchange to us as a customer return parcel to the address below. Please fill out the exchange and return form that you received with your order. This will expedite the processing of exchanges and returns. In case of a complaint, please wait for our response before sending the item back to us.

(Posti)
ASIAKASPALAUTUS / 648123
Kaiko Clothing Company Oy
Nokiantie 2-4 C
00510 Helsinki, Finland

(Matkahuolto)
ASIAKASPALAUTUS / 9539717
Kaiko Clothing Company Oy
Nokiantie 2-4 C
00510 Helsinki

If you wish, you can return or exchange items directly at our studio at order pickup times:

Tuesdays and Thursdays
between 10 am and 3 pm
at Nokiantie 2-4 C, Helsinki

If you have received free shipping for an order exceeding €120 and return items in that order so that the total remaining value of the order is less than €120, also the original shipping charge will be deducted from the returned amount.

Return processing time
It takes approximately two weeks to process returns. We strive to process returns as swiftly as possible. Please note that we only answer questions regarding returns if more than two weeks have passed.