Returns from outside of Finland

In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear and sock products.

If you have made the purchase through IVALO.COM please see return information here

Please note that for international orders, the customer is responsible for the return shipping costs. Please save the receipt and/or tracking number of the return parcel until we have processed the return.

Address for returns:
DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland


Return processing time
We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-14 working days, from receiving the return.

If you have received free shipping for an order exceeding a certain amount and return items in that order so that the total remaining value of the order is less than the required amount, also the original shipping charge will be deducted from the returned amount.

If you have any questions, please contact us:
info@kaikoclothing.com

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Returns from Finland
In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.

We will charge €3.00 in return costs per shipment.

When the return is received and accepted, a refund will be made to the original payment method. With account payments, Paytrail will request for your account number by email, after which the money will be returned to your account within a few working days. With credit card payments, the money is returned directly to the card in question (for example Visa, Mastercard).

You can send the items that you wish to return to us as a customer return parcel to the address below. Please fill out the return form that you received with your order. We can not process returns without a fulfilled return form or invoice. Please save the receipt and/or tracking number of the return parcel until we have processed the return.

Posti

Return code: 673930

Address:

DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland

Matkahuolto

Return code: 9538535

Address:

DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland

 


If you have received free shipping for an order exceeding €150 and return items in that order so that the total remaining value of the order is less than €150, also the original shipping charge will be deducted from the returned amount.

Return processing time
It takes approximately two weeks to process returns. We strive to process returns as swiftly as possible.
 
Please see our full delivery and payment terms here