In accordance with the Finnish Consumer Protection Act, we offer a 14 day return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unworn and resellable. Do return items in their original packaging. The return policy does not apply to underwear, swimwear and sock products.

Address for returns:
DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland

Please pack the items you wish to return carefully and include the filled return form. Pick any Posti or Matkahuolto service point and write the carrier specific return details from below on top of your package and leave with at the service point of your selection.  Please save the receipt and/or tracking number of the return parcel until we have processed the return.  We will charge €5.00 in return costs per shipment.

Posti Return number: 673930 Return address: DHL Supply Chain / Kaiko Clothing Ovakonkatu 2 20200 Turku Finland

Matkahuolto Return number: 9538535 Return address: DHL Supply Chain / Kaiko Clothing Ovakonkatu 2 20200 Turku Finland

Return processing time

We will not accept returns after 14 business days. We strive to process returns as swiftly as possible. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-14 working days, from receiving the return.

If you have any questions, please contact us:
info@kaikoclothing.com

If you have received free shipping for an order exceeding €150 and return items in that order so that the total remaining value of the order is less than €150, also the original shipping charge will be deducted from the returned amount.