Return & exchange instructions
In our convenient exchange and return portal, you can exchange the product you ordered for a different size or another product – or, if necessary, make a return. You can find all detailed terms further down on this page.
Klarna: You do not need to notify Klarna about your return in the Klarna app; the invoice amount will update automatically once your return has been processed at our warehouse.
General
All our products have a 14-day right of return in accordance with the Consumer Protection Act from the receipt of the goods. Returned products must be in their original condition, meaning unused and resellable. Please return the product in its original packaging. The right of return does not apply to opened sock or hygiene products.
We process exchanges and returns within a maximum of 14 days after they arrive at our warehouse. Exchanging products is free of charge; for returns we charge a 5,00€ return fee.
Please remember to request and keep the receipt when leaving your return parcel at a Posti or Matkahuolto service point. This allows us to track the return shipment if necessary.
Exchanges
We offer one free exchange shipment for all orders. You may exchange multiple products from your order, but all exchanges and returns must be made at the same time in the portal and sent to us in the same shipment. We offer exchanges for all products valued over 25 €, excluding discontinued products from the Treasures collection and selected, nearly sold-out products due to the risk of overselling. Exchanges are offered only via the portal. At the moment, exchanges are available only within Finland.
The exchange product will be sent once our warehouse receives and processes the original product sent by the customer. You will receive instructions for sending the product in the portal. Please note that the exchange product you select will be reserved for you only once the returned product has been processed at our warehouse. If the exchange product is not suitable, the same 14-day right of return applies as with the original order (no new exchange). If you return a product that has already been exchanged once, use the order number of the new exchange order in the portal.
You may also exchange the product for a more expensive or less expensive product if you wish. If you choose a product with a different price, the price difference will either be refunded to the original payment method or charged from you via a payment link sent by email, depending on whether the exchange product is more expensive or less expensive. The payment link for a more expensive exchange product will be sent once the return arrives at the warehouse.
Returns
Select the products to be returned in the portal at the same time as you make any exchanges.
Refund to payment method
For returns refunded to the original payment method, we charge a return fee of 5,00 € / shipment. The return fee is automatically deducted from the refundable amount. For orders paid with a gift card, we refund the amount paid with the gift card back to the gift card.
The money for returned products will be refunded once the return shipment has arrived at and been processed at our warehouse. We process returns within a maximum of 14 days after they arrive at our warehouse.
With the return fee (5,00 €) we cover part of the shipping and handling costs caused to us by the return. No other costs are incurred by the customer for the return, as long as the products are sent back using the predetermined delivery methods, such as the carrier’s return code. You will receive instructions for sending the product back in the portal.
If you have selected Klarna as your payment method, information about any return will be updated to Klarna automatically once the return has been processed at the warehouse. Therefore, you do not need to notify Klarna separately about the return.
Resellable product
If a product is returned to Kaiko in non-resellable condition (e.g. dirty, used, excessive pet hair), we cannot accept the return. In this case, Kaiko has the right either to return the product in question to the customer without a refund or alternatively Kaiko may keep the product and refund the customer 50% of the amount paid for the product.
You can find all our delivery terms here.
Complaints
If the product you received is defective, you can make a complaint by sending us a picture of the defect, an explanation of the situation, your order number, your name and your phone number by email to info(a)kaikoclothing.com. We will get back to you as soon as possible!
Campaign offers
If you return a product related to a campaign offer (such as buy 3, pay 2), please note that the offer becomes void if the conditions of the offer are no longer met. This will be taken into account in the refundable amount.
Example: We offer a selection of products take 3, pay 2, where the cheapest is free. You end up returning one of the three products, in which case the conditions of the offer are no longer met. If you return one of the products you have paid for, we will deduct the value of the free product from the refundable amount (you end up keeping the product received for free, but the offer for the free product is no longer fulfilled since you only keep two products).
Free gifts
If you return an order that included a free gift, please also return the free gift if the conditions of the offer are no longer met. We reserve the right to charge the recommended retail price of the free gift if the free gift is not returned and the conditions of the offer are no longer met after the return.
Example: we offer a free gift (worth 14,90€) for orders over 120€ and you place a 200€ order. However, you return products so that the final value of the order is no longer over 120€, in which case you must also return the free gift you received, as the conditions of the offer are no longer met. If we do not receive the free gift together with the other return, we have the right to deduct the value of the free gift 14,90€ from the refundable amount.
Other
We reserve the right to change our delivery terms. We recommend reviewing the currently valid delivery terms before placing an order. We process all customer data in full confidentiality.
Updated 20.2.2026
You can access the returns portal here.
