Terms of delivery & payments



Extended returns until January 6th 🎁

Delivery

Delivery (and return) is free of charge. When ordering to countries outside the EU, the customer is responsible for all customs duties. We will do our best to get your order to you as soon as possible! We process and ship orders from our warehouse within 1-3 business days of the purchase date. After this, it depends on the transport company and you country how many days the package will travel to the pick-up point or the chosen address. Central Europe we aim to deliver in 2-4 business days, Nordics 1-3 business days and rest of the Europe 3-5 business days.

During busy times (campaigns, launches and holidays), delivery times may be slightly longer.

Please collect your parcel on time from the pick-up point. We receive the right to charge a handling fee of €15 for packages left uncollected.

In Finland delivery cost starting 4,5€ and return fee 5€.

In order to guarantee the fastest possible delivery, we process your order as soon as we receive it. For this reason, unfortunately, we cannot add or change products to an order, or combine several orders afterwards. If you want to order more products, please always place a new order.

 


Payment methods

At checkout, you can choose your preferred payment method from various secure options, such as mobile payment options like Google Pay and Apple Pay, the globally used PayPal, as well as the most common credit cards like Visa and Mastercard.

 

   

  

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The products are paid when ordering. Please note that our shopping cart is not reserved, i.e. the products are reserved for you only when the payment has been successfully completed through the checkout of our online store.

 

Depending on the chosen payment method, either Shopify Payments or PayPal will act as the payment service provider in our online shop. The selected payment provider will appear as the recipient of the payment on your account statement or credit card bill. For any complaints related to payments, we kindly ask you to first contact the selected payment service provider.

PayPal

www.paypal.com 

 

Gift card
You can also pay for your online store order with a Kaiko electronic gift card. Enter the code supplied with the gift card at the checkout of the online store. You can also use the value of your gift card in parts. Note! Gift cards cannot be used as a means of payment to purchase a new gift card.

In cases of a return, we return the amount paid with the gift card back to the gift card. If you have paid for your order partly with a gift card and partly with another payment method, e.g. Visa, the value of the gift card is always returned to the gift card first and then the refund is made to another payment method if necessary.

 

Return instructions


Remember to make any returns within 14 days of receiving the product.

1. Register your return in our Return portal.

2. Fill the RMA number you got to the return form you received with your order (you can also find your RMA number from email). Carefully pack the returned products and the filled return form. It is important to fill out the form and include it with the package, so our warehouse can process your return.

3. Place your return label on top of your package and hand it over to to the transport company (transport company name is written on your return label).

4. Done! We will refund the amount for the returned product as soon as possible. Please be patient and understand that the arrival of the package to our warehouse can take several days depending on the shipping method chosen. The amount will be refunded to the same payment method you used for the order.

If you have placed an order through IVALO.COM, check the return instructions here .

You can access the returns portal here. These instructions are for orders delivered outside of Finland, to read the Finnish return instructions, go here.

More detailed instructions for different transport companies:

Budbee: Go to Budbee app, select return and choose wether you want home pick-up or you can drop the return in your nearest Budbee Box.

FedEx: You can A) Drop it off at your nearest FedEx pick-up point (find it here) B) If you are waiting for another delivery, give it to the courier or C) order a FedEx pick up here.

 

General terms
All our products have a 14-day return right from receipt of the goods in accordance with the Consumer Protection Act. Products to be returned must be in their original condition, i.e. unused and in condition the items can be sold again. Please return the product in its original packaging. The right of return does not apply to opened socks or hygiene products.

Registering the return in the return portal is mandatory, and we cannot process a return if no return notification has been made. It is also very important for the customer to include the completed return form with the return so that we can assign the return to the correct order and customer.

In the Return Portal, please select all the items you want to return at once. Refund will be made to the original payment method. Return is free of charge. 

The money for the returned products will be refunded once the return arrives at the warehouse. For orders paid with a gift card, we will refund the amount paid with the gift card back to the gift card. We process returns within a maximum of 14 days after they arrive at our warehouse.

The customer is responsible for the shipping of the returned product and any associated costs. Please keep the receipt and tracking number of your return package until the return has been processed. This way, we can track the package's status if needed. We process returns within a maximum of 14 days after they arrive at our warehouse.

 

A salable product
If the product is returned to Kaiko in an unsaleable condition (e.g. dirty, used, lots of animal hair), we cannot accept the return. In this case, Kaiko has the right to either return the product in question to the customer without a refund, or alternatively, Kaiko can keep the product and refund the customer 50% of the amount the customer has paid for the product.


Claims
If the product you received is defective, you can make a complaint by sending us a picture of the product's defect, an explanation of the situation, your order number, name and phone number via email info(a)kaikoclothing.com. We will return to the matter as soon as possible!


Campaigns with free merchandise
If you return an order that was included with a free gift/merchandise, please also return them if the conditions of the campaign no longer met. We reserve the right to charge the price of the gifted merchandise, if the free gift/merchandise is not returned accordingly.


 

Problems during in transport

If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to the address info(a)kaikoclothing.com .

Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during delivery, a complaint must be made immediately to the transport company.


We reserve the right to change our terms of delivery. We recommend that you read the valid delivery conditions before placing an order. We treat all customer data in complete confidence.

Updated 24.9.2025