Terms of delivery & payments
Delivery time
Delivery cost in Europe
We only deliver to Europe, all possible countries of delivery are available at checkout. The limit of free delivery is €150.
| Delivery method | Price | |
| FedEx (Germany, Denmark, France, The Netherlands, Poland, Belgium, Estonia, Luxembourg, Sweden) |
€9.90 | |
| Budbee Box / Budbee Home (Areas in Sweden, Denmark, the Netherlands and Belgium) | €4.50 / €7.90 | |
| DHL Express | €19.90 |
Delivery cost in Finland
| Delivery method | Price |
| Budbee Box | €4.50 |
| Postal package (offices and machines) | €7.50 |
| Matkahuolto Lählä package (branches and vending machines) | €6.90 |
| Budbee home delivery | €7.90 |
| Posti Small package for the mailbox or door | €5.50 |
| Posti Home package with home delivery |
€13.50 |
Packages are stored in vending machines and branches for only 7 days. Please make sure you pick up the package in time. We have to charge a handling fee of €15 for packages left uncollected.
About deliveries in general
Delivery costs include postage and packaging costs. Delivery costs are automatically added to the total amount of the order when placing the order.
In order to guarantee the fastest possible delivery, we process your order as soon as we receive it. For this reason, unfortunately, we cannot add or change products to an order, or combine several orders afterwards. If you want to order more products, please always place a new order.
We reserve the right to change delivery methods during campaigns. In free mailing campaigns, we reserve the right to the cheapest mailing method.
The benefit of free postage offered during the campaigns is canceled if the customer returns part of the order so that the total price of the remaining products falls below the amount specified in the campaign. In this case, the transport fee of the cheapest corresponding package will be deducted from the refundable refund.
Payment methods
At checkout, you can choose your preferred payment method from various secure options, such as mobile payment options like Google Pay and Apple Pay, the globally used PayPal, as well as the most common credit cards like Visa and Mastercard.
The products and their postage are paid when ordering. Please note that our shopping cart is not reserved, i.e. the products are reserved for you only when the payment has been successfully completed through the checkout of our online store.
Depending on the chosen payment method, either Shopify Payments or PayPal will act as the payment service provider in our online shop. The selected payment provider will appear as the recipient of the payment on your account statement or credit card bill. For any complaints related to payments, we kindly ask you to first contact the selected payment service provider.
Gift card
You can also pay for your online store order with a Kaiko electronic gift card. Enter the code supplied with the gift card at the checkout of the online store. You can also use the value of your gift card in parts. Note! Gift cards cannot be used as a means of payment to purchase a new gift card.
In cases of a return, we return the amount paid with the gift card back to the gift card. If you have paid for your order partly with a gift card and partly with another payment method, e.g. Visa, the value of the gift card is always returned to the gift card first and then the refund is made to another payment method if necessary.
Return instructions in Germany & EU
We sincerely hope that you are pleased with the product you purchased. We strive to provide accurate size charts on our online store to minimize returns and the unnecessary emissions and costs associated with them. We ask that you take a moment to choose the right size.
All our products have a 14-day return right from receipt of the goods in accordance with the Consumer Protection Act. Here are the instructions for returns:
1. Make any returns within 14 days of receiving the product.
2. Register your return in our Return portal.
3. Fill the RMA number you got to the return form you received with your order (you can also find your RMA number from email). Carefully pack the returned products and the filled return form. It is important to fill out the form and include it with the package, so our warehouse can process your return.
4. FedEx: Stick your return label on top of your package and return it. You can A) Drop it off at your nearest FedEx pick-up point (find it here) B) If you are waiting for another delivery, give it to the courier or C) order a FedEx pick up here.
DHL: Return the product using the shipping method of your own choice. The customer is responsible for the cost of returning the product. The return address is:
DHL Supply Chain / Kaiko Clothing
Ovakonkatu 2
20200 Turku
Finland
5. Done! We will refund the amount for the returned product as soon as possible. Please be patient and understand that the arrival of the package to our warehouse can take several days depending on the shipping method chosen. The amount will be refunded to the same payment method you used for the order or you can get +10% extra cash if you choose a Gift Card refund.
If you have placed an order through IVALO.COM, check the return instructions here .
You can access the returns portal here.
General
All our products have a 14-day return right from receipt of the goods in accordance with the Consumer Protection Act. Products to be returned must be in their original condition, i.e. unused and in condition the items can be sold again. Please return the product in its original packaging. The right of return does not apply to opened socks or hygiene products.
Registering the return in the return portal is mandatory, and we cannot process a return if no return notification has been made. It is also very important for the customer to include the completed return form with the return so that we can assign the return to the correct order and customer.
In the Return Portal, please select all the items you want to return at once. You can choose to receive the refund either to the original payment method or to a gift card, which gives you 10% more value on the gift card. Gift cards issued with returns are valid for 12 months.
FedEX: we will deduct a 6,90€ return cost to cover the expenses affected to us by the return. Customer will receive a return label with the order and shipping the return is free. DHL: The customer is responsible for any costs of shipping the return package to our warehouse and is free to choose the shipping carrier they'd like to use.
The money for the returned products will be refunded once the return arrives at the warehouse. For orders paid with a gift card, we will refund the amount paid with the gift card back to the gift card. We process returns within a maximum of 14 days after they arrive at our warehouse.
The customer is responsible for the shipping of the returned product and any associated costs. Please keep the receipt and tracking number of your return package until the return has been processed. This way, we can track the package's status if needed. We process returns within a maximum of 14 days after they arrive at our warehouse.
If the product is returned to Kaiko in an unsaleable condition (e.g. dirty, used, lots of animal hair), we cannot accept the return. In this case, Kaiko has the right to either return the product in question to the customer without a refund, or alternatively, Kaiko can keep the product and refund the customer 50% of the amount the customer has paid for the product.
Claims
If the product you received is defective, you can make a complaint by sending us a picture of the product's defect, an explanation of the situation, your order number, name and phone number via email info(a)kaikoclothing.com. We will return to the matter as soon as possible!
If you return a product with a promotional offer (such as buy 3, pay 2), please note that the offer expires if the conditions of the offer are no longer met and we will take this into account in the amount to be returned.
Problems during in transport
If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to the address info(a)kaikoclothing.com .
Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during delivery, a complaint must be made immediately to the transport company.
We reserve the right to change our terms of delivery. We recommend that you read the valid delivery conditions before placing an order. We treat all customer data in complete confidence.
Updated 25.10.2024
