Delivery & payment terms

Delivery

We deliver orders on average within approximately 1–3 business days. Campaigns and other peak times may extend delivery times. The free delivery threshold is €120. Shipping costs start from €4.90 and are automatically calculated at checkout according to the carrier you select. Order processing begins immediately, so unfortunately changes cannot be made to orders once they have been placed.

Packages are stored in parcel lockers and service points for only 7 days. Please make sure you collect your parcel in time. For uncollected parcels, we charge a handling fee of €15.

Delivery Methods & Prices

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Payments

You can choose your preferred payment method from several secure options at our online store checkout, including Klarna, mobile payment methods such as MobilePay, Google Pay and Apple Pay, the globally used PayPal, the most common payment cards such as Visa and Mastercard, as well as the most common Finnish online banks.

   

 

 

 

Products and their shipping costs are paid at the time of order. Please note that the shopping cart does not reserve items — products are reserved for you only once payment has been successfully completed at checkout.

Depending on the payment method, our payment service providers are Klarna, Svea, PayPal, or Shopify Payments. The selected payment service provider will appear as the recipient of the payment on your bank statement or card invoice. The payment service provider forwards the payment to the seller.

In cases of payment-related complaints, we ask that you primarily contact the selected payment service provider.

Svea
Tel. 09 4242 3090
Mon–Thu 8:00–18:00
Fri 8:00–17:00
www.svea.com
Business ID: 2122839-7

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com
Business ID: 2122839-7

Klarna AB
More information about Klarna can be found here, and Klarna’s terms and conditions here. Klarna processes your personal data in accordance with applicable legislation and Klarna’s privacy policy.

PayPal
www.paypal.com

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Gift Card

You can also pay for your online order using a Kaiko electronic gift card. Enter the code provided with the gift card at checkout. You may use the gift card value in parts. Please note: gift cards cannot be used to purchase another gift card.

For orders paid with a gift card, refunds will be returned to the gift card. If you paid partly with a gift card and partly with another payment method (e.g. Klarna), the gift card portion will always be refunded first to the gift card, and any remaining refund will be processed to the other payment method if necessary.

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Returns

All our products have a 14-day right of return in accordance with the Finnish Consumer Protection Act, starting from receipt of the goods. Product exchanges are free of charge; for returns we charge a €5.00 return fee per shipment. All returns and exchanges must be registered in our exchange & return portal in order to be accepted and processed.

Returned products must be in their original condition — unused and resellable. Please return the product in its original packaging. The right of return does not apply to opened socks or hygiene products.

Returns are easy using the return label included with your order. Detailed return instructions are available in the portal.

Select the products you wish to return in the portal at the same time as making any exchanges. We process exchanges and returns within a maximum of 14 days from arrival at our warehouse, and refunds are issued to the payment method used for the order. The return fee is automatically deducted from the refunded amount.

The return fee (€5.00) covers part of the shipping and handling costs incurred by us. The customer will not incur additional costs as long as the products are returned using the specified return methods, such as the provided return label. You will receive instructions for returning products via the portal.

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Exchanges (Finland Only)

We offer one exchange shipment per order for another size or product. You may exchange multiple items from your order, but all exchanges and returns must be registered at the same time in the portal and sent back in the same shipment.

We offer exchanges for all products valued over €25, excluding discontinued Treasures collection items and selected nearly sold-out items due to overselling risk. Exchanges are offered only via the portal. Currently, exchanges are available only within Finland.

The exchange product will be shipped once our warehouse has received and processed the originally returned item. Please note that your selected exchange item is reserved for you only once the returned product has arrived at our warehouse.

If the exchange item is not suitable, it is covered by the same 14-day return right as the original order (no new exchange). If returning a product that has already been exchanged once, use the new exchange order number in the portal.

You may also exchange for a more expensive or less expensive product. If there is a price difference, the difference will either be refunded to the original payment method or charged via a payment link sent by email, depending on whether the exchange item is cheaper or more expensive. The payment link for a more expensive exchange item is sent once the return arrives at the warehouse.

If you selected Klarna as your payment method, please pause your invoice until the exchange is completed. Once you receive the exchange item, cancel the return with Klarna so you can pay the invoice. (The invoice will show the original product details, but any refunds will be reflected.)

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Resellable Condition

If a product is returned in non-resellable condition (e.g. dirty, used, covered with excessive pet hair), we cannot accept the return. In such cases, Kaiko has the right either to return the product to the customer without a refund or to keep the product and refund 50% of the amount paid for it.

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Complaints

If the product you received is defective, you can submit a complaint by sending us a photo of the defect, a description of the situation, your order number, name, and phone number by email to info@kaikoclothing.com. We will get back to you as soon as possible.

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Promotional Offers

If you return a product related to a promotional offer (such as “Buy 3, Pay for 2”), please note that the offer becomes void if its conditions are no longer met. This will be taken into account in the refund amount.

Example: We offer “Buy 3, Pay for 2,” where the cheapest item is free. If you return one of the three items, the promotion conditions are no longer met. If you return one of the paid items, we will deduct the value of the free item from the refund (you keep the free item, but since you now only keep two items, the promotion no longer applies).

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Free Gifts

If you return an order that included a free gift, please also return the free gift if the promotion conditions are no longer met. We reserve the right to charge the retail value of the free gift if it is not returned and the promotion conditions are no longer fulfilled after the return.

Example: We offer a free gift (value €14.90) for orders over €120, and you place a €200 order. If you return products so that the final order value is no longer over €120, you must also return the free gift. If we do not receive the free gift with the return, we have the right to deduct €14.90 from the refund.

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Transport Issues and Defective Products

If a product is lost during transport, damaged, or the wrong product has been delivered, the customer must notify us immediately at info@kaikoclothing.com.

Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during transport, a complaint must be filed immediately with the transport company.

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Other

We reserve the right to change our delivery and payment terms. We recommend reviewing the applicable delivery terms before placing an order. All customer data is treated as strictly confidential.

Updated 20.2.2026