General information
Delivery time
During busy times (campaigns, launches and holidays), delivery times may be slightly longer.
Delivery cost in Europe
We only deliver to the European area.
| Area | Delivery method | Price |
| Europe | DHL Express | €11.90 |
| Areas in Sweden, Denmark, the Netherlands and Belgium | Budbee Box / Budbee Home | €4.50 / €7.90 |
Delivery cost in Finland
The limit of free delivery in Finland is €150.
| Delivery method | Price |
| Budbee Box | €4.50 |
| Postal package (offices and machines) | €6.90 |
| Matkahuolto Lählä package (branches and vending machines) | €6.90 |
| Budbee home delivery | €7.90 |
| Posti Small package for the mailbox or door | €4.90 |
| Posti Home package with home delivery |
€10.90 |
Packages are stored in vending machines and branches for only 7 days. Please make sure you pick up the package in time. We have to charge a handling fee of €15 for packages left uncollected.
About deliveries in general
Delivery costs include postage and packaging costs. Delivery costs are automatically added to the total amount of the order when placing the order.
In order to guarantee the fastest possible delivery, we process your order as soon as we receive it. For this reason, unfortunately, we cannot add or change products to an order, or combine several orders afterwards. If you want to order more products, please always place a new order.
We reserve the right to change delivery methods during campaigns. In free mailing campaigns, we reserve the right to the cheapest mailing method.
The benefit of free postage offered during the campaigns is canceled if the customer returns part of the order so that the total price of the remaining products falls below the amount specified in the campaign. In this case, the transport fee of the cheapest corresponding package will be deducted from the refundable refund.
Payment methods
The products and their postage are paid when ordering. Please note that our shopping cart is not reserved, i.e. the products are reserved for you only when the payment has been successfully completed through the checkout of our online store. In our online store, you can pay in a variety of ways with the following payment methods:
| Payment method | Explanation |
| Mobile payments |
Google Pay, Apple Pay |
| Credit cards |
Visa, Mastercard, Amex, Maestro, UnionPay |
| PayPal |
Pay through your PayPal account |
| Bancontact |
Available when shipping to Belgium |
| iDEAL |
Available when shipping to the Netherlands
|
The payment service provider selected on the account statement or card invoice is shown as the payment recipient of the online store order. The payment service provider forwards the payment to the seller.
In cases of complaints related to payments, we ask that you primarily contact the selected payment service provider.
Gift card
You can also pay for your online store order with a Kaiko electronic gift card. Enter the code supplied with the gift card at the checkout of the online store. You can also use the value of your gift card in parts. Note! Gift cards cannot be used as a means of payment to purchase a new gift card.
In cases of a return, we return the amount paid with the gift card back to the gift card. If you have paid for your order partly with a gift card and partly with another payment method, e.g. Visa, the value of the gift card is always returned to the gift card first and then the refund is made to another payment method if necessary.
Return instructions
Conveniently make all exchanges and returns of your order in one go on the portal:
General
All our products have a 14-day return right from receipt of the goods in accordance with the Consumer Protection Act. Products to be returned must be in their original condition, i.e. unused and in condition the items can be sold again. Please return the product in its original packaging. The right of return does not apply to opened socks or hygiene products.
We process exchanges and returns after they arrive at our warehouse within a maximum of 14 days. Exchanging products is free, for returns we charge €5.00 return costs, but you can avoid the return cost by choosing a refund for a gift card.
Please remember to ask for and keep the receipt and the tracking number when you ship the return package. This way we can track the return shipment if necessary.
Exchanges
For all orders, we offer one exchange delivery for another size or product. You can therefore exchange several products in your order, but all exchanges and returns must be made at the same time in the portal and sent to us in the same shipment. We offer an exchange for all products worth more than €25. The exchange is only offered through the portal.
The exchange product is sent when our warehouse receives and processes the returned product sent by the customer. You can get instructions for sending the product from the portal. Please note that the exchange product you have selected will only be reserved for you when the product to be returned arrives at the warehouse. If the replacement product is not suitable, the same 14-day right of return applies to the product as with the original order (no new exchange). If you are returning a once-exchanged product, use the order number of the new exchange order in the portal.
If you wish, you can also exchange the product for a more expensive or cheaper product. If you choose a product with a different price, the remaining amount will either be credited to the original payment method or you will be charged using the payment link sent by email, depending on whether the replacement product is more expensive or cheaper. The payment link for the more expensive replacement product will be sent when the return arrives at the warehouse.
Returns
Select the products to be returned in the portal at the same time as you make any exchanges. You can choose to return the money to the original payment method or to a gift card, in which case we will not charge a return fee for the return. For returns, we charge return costs of €5.00/shipment (unless you choose a refund for a gift card in the portal). The return cost is automatically deducted from the refunded amount. Gift cards issued in connection with returns are valid for 12 months.
The money for the returned products will be refunded when the return shipment arrives at the warehouse. For orders paid with a gift card, we return the amount paid with the gift card back to the gift card. We process returns after they arrive at our warehouse within a maximum of 14 days.
With the return fee (€5.00), we cover part the handling costs incurred by us for the return. The customer does not incur any other costs for the return, as long as the products are sent back by predetermined delivery methods, such as the carrier's return code. You can get instructions for sending the product back from the portal.
If the product is returned to Kaiko in an unsaleable condition (e.g. dirty, used, lots of animal hair), we cannot accept the return. In this case, Kaiko has the right to either return the product in question to the customer without a refund, or alternatively, Kaiko can keep the product and refund the customer 50% of the amount the customer has paid for the product.
Claims
If the product you received is defective, you can make a complaint by sending us a picture of the product's defect, an explanation of the situation, your order number, name and phone number via email info(a)kaikoclothing.com. We will return to the matter as soon as possible!
If you return a product with a promotional offer (such as buy 3, pay 2), please note that the offer expires if the conditions of the offer are no longer met and we will take this into account in the amount to be returned.
Problems during in transport
If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to the address info(a)kaikoclothing.com .
Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during delivery, a complaint must be made immediately to the transport company.
We reserve the right to change our terms of delivery. We recommend that you read the valid delivery conditions before placing an order. We treat all customer data in complete confidence.
Updated 1/12/2023
